Monday, 22 Feb 2010
Mr. Savvy and I are going on a couple of ski trips soon and I need some new thermals. However, being the cheapskate that I am, I didn’t want to shell out the big bucks for brands like UnderArmour. I searched a number of sites and found a set on clearance at Sierra Trading Post. A mere $23 including shipping. Fantastic, right? Wrong!
I opened the package this weekend and was SORELY disappointed. The fabric was cheap and had a chemical-y smell. The color of the top and the bottom weren’t even remotely close. Needless to say, that crap is now repackaged and on its way back to Sierra Trading Post. I guess I’ll have to bite the bullet and pay for the good stuff. Has being cheap ever backfired on you?
February 23rd, 2010 at 5:37 PM
Ms. Money Savvy,
Thank you for writing this blog! It’s great to see customer feedback in every form. We just wanted to stop by and let you know that we are very sorry for your poor experience with our company.
It is not our intention to mislead you on any of our products. Please know that we guarantee your satisfaction, and there is no time limit on that promise. Feel free to return or exchange your products at any time for a full refund or exchange. We offer many different base layer options, and we’d be more than happy to assist you in finding exactly what you need for your trip.
We appreciate your business, and hope to make this right.
Naomi Berg
Social Marketing Manager
Sierra Trading Post
nberg@sierratradingpost.com
iscreamsocial@sierratradingpost.com
March 23rd, 2010 at 11:02 PM
Being cheap has backfired but not often. I seem to know when to take the risk. There are times where the best are the cheapest such as shoes, Doctors and Dentists.