Thursday, 27 Mar 2008
I’ve had my cellphone with Sprint forever. (Yeah, I know everyone else hates them but I haven’t had any problems.) I have one of the cheapest plans they offer because I don’t really talk on the phone that much. In addition, I get a 5% discount through my employer. A few months ago, I kept hearing about the new SERO plans that were really cheap. The SERO plan was about the same as the one I have in terms of minutes, but cheaper. But they were only for new accounts/phone lines. So I called Sprint to cancel and switch to SERO plan. I guess they didn’t trust that I’d actually open a new account with them so they gave me another 5% off to stay. Good enough for me.
Fast foward a few months and I heard about how there are plans for the same price as mine but that have unlimited texting, which I don’t have. I don’t really like to text but it comes in handy on ski trips when cell reception is spotty on the mountain. On my recent trip to Tahoe, I had about 70 text messages at 15 cents a pop. I wasn’t a happy camper. So, I sent Sprint an e-mail saying that I wanted free text messaging too, being such a loyal customer and all. Within 24 hours, I received a response saying they had agreed to my request. Now I won’t have to pay for text messages anymore. No, it wasn’t a huge amount of money but it’s MY money and I like to keep it in my pocket. So the next time you see a deal you want, JUST ASK. All they can do is say no but they just might surprise you.