Thursday, 27 Mar 2008

Just Ask!

I’ve had my cellphone with Sprint forever.  (Yeah, I know everyone else hates them but I haven’t had any problems.)  I have one of the cheapest plans they offer because I don’t really talk on the phone that much.  In addition, I get a 5% discount through my employer.  A few months ago, I kept hearing about the new SERO plans that were really cheap.  The SERO plan was about the same as the one I have in terms of minutes, but cheaper.  But they were only for new accounts/phone lines.  So I called Sprint to cancel and switch to SERO plan.  I guess they didn’t trust that I’d actually open a new account with them so they gave me another 5% off to stay.  Good enough for me.

Fast foward a few months and I heard about how there are plans for the same price as mine but that have unlimited texting, which I don’t have.  I don’t really like to text but it comes in handy on ski trips when cell reception is spotty on the mountain.  On my recent trip to Tahoe, I had about 70 text messages at 15 cents a pop.  I wasn’t a happy camper.  So, I sent Sprint an e-mail saying that I wanted free text messaging too, being such a loyal customer and all.  Within 24 hours, I received a response saying they had agreed to my request.  Now I won’t have to pay for text messages anymore.  No, it wasn’t a huge amount of money but it’s MY money and I like to keep it in my pocket.  So the next time you see a deal you want, JUST ASK.  All they can do is say no but they just might surprise you.

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